Returns Policy

Century Electrical Distributors (CED)

This Returns Policy outlines the conditions under which goods may be returned to Century Electrical Distributors (CED). It should be read in conjunction with our Terms & Conditions of Sale. By placing an order with CED, the Customer agrees to the following.

1. General Returns Conditions

Goods may only be returned with prior written consent from CED.
All return requests must include:
- Original delivery note number,
- Product code and description,
- Reason for return,
- Photographs (where applicable).
Acceptance of a return is at the sole discretion of CED.

2. Timeframe for Returning Goods

To be eligible for return, the Customer must notify CED within 3 days of:

Receiving the goods (for damaged or incorrect items), or
Realising an order error (for standard stock items only).

CED may refuse returns submitted outside of this timeframe.

3. Condition of Returned Goods

Returned goods must:

Be in perfect resale condition,
Be unused, uninstalled, and free from damage,
Include all original packaging, labels, components, and accessories,
Not have any writing, labels, or tape applied directly to the product packaging.

Returns not meeting these conditions may be rejected or subject to additional charges.

4. Restocking & Administration Charges

Where a return is approved for reasons other than CED error:

A 20% restocking/administration fee will apply.
Credit will only be issued after items are inspected at our warehouse.

This fee covers handling, checking, administration, and returning items to stock.

5. Non-Returnable Items

CED cannot accept returns for:

Non-stock items ordered specifically at the Customer’s request,
Goods manufactured or cut to a custom size,
Special-order items (e.g., certain lighting, controls, batteries, EV products),
Obsolete or discontinued products,
Items purchased more than 30 days ago,
Goods damaged due to incorrect installation, mishandling, or site conditions.

These items are final sale unless deemed faulty under the manufacturer’s warranty.

6. Goods Damaged in Transit

If goods arrive damaged, the Customer must:

Note the damage on the delivery docket (if possible),
Notify CED in writing within 3 days,
Provide photos of the damage and packaging.

CED will arrange replacement, credit, or collection depending on the situation.

7. Incorrect or Over-Supplied Goods

If CED has supplied incorrect goods:

The Customer must notify CED within 3 days,
Goods must remain unopened and in resale condition,
CED will arrange collection or advise on next steps,
No restocking fee applies.

8. Warranty Returns (Faulty Goods)

For goods believed to be faulty:

CED will follow the manufacturer’s warranty procedure,
Returned items may need to be tested by the manufacturer,
Replacement or credit is issued only when the manufacturer confirms the fault,
This process may take up to several weeks depending on the supplier.

Goods damaged due to misuse, incorrect installation, or external factors are not considered warranty faults.

9. Method of Return

Approved returns must be:

Sent Carriage Paid by the Customer (unless the return is due to CED error),
Accompanied by a full packing note stating the Delivery Note Number,
Returned to the CED warehouse address provided on approval.

Goods returned without prior approval or without proper documentation may be refused.

10. Credits

Credits are issued only after:

Goods are received,
Inspected,
Approved by the relevant department.

Restocking fees, damaged packaging, missing components, or incomplete returns may reduce the credit amount.

11. Consumer Purchases

Where a purchase is made by a consumer (not a business):

The European Communities (Consumer Protection) rules apply,
Consumers may have additional rights relating to distance selling and cooling-off periods.

These rights do not apply to trade/business customers.